Our Solutions

key features of the solution

• A daily “to-do” list of customers to be processed is available for the field operator
• Entry of meter readings and verifications to avoid errors. Additional entry of general comments on customer and meter possible.

• Fraud detection and prevention using statistical comparisons of consumption per household to alert field officers at customer’s site.
  
• Billing and invoicing on the client’s premises using a mobile printer. Alternatively, invoicing can be done using SMS billing
  

benefits

• Increased efficiency in operations
  Less cumbersome manual steps, no double entries, no lost documents, less errors, system validation of input, increased traceability
• Detection and prevention of fraud
  by using statistical comparisons of consumption per household to alert field operators at the customer’s premises
• Preventing remote reading
  All meter readings not taken at the client’s premise shall be detected by comparing the registered GPS coordinates of the meter and pictures
• Customer communication via SMS
  for information on planned repairs, outages, promotions, planned meter readings, marketing and sensitization campaigns

• Customer service portal
  that is accessible via web or smartphone provides customers information on their previous meter readings, invoices, payments, consumption statistics as well as notifications on upcoming outages.
  
• Improved service delivery to customers
  Access to up to date customer information enables improved customer service
• Improved management capabilities
  based on real time statistics and reports on field operator performance, consumer patterns and performance, overdue billing etc. well as notifications on upcoming outages.